To reserve your time with us, we kindly require a credit card or valid gift card number to hold your booking. If you don’t have a card on file, you’re welcome to pre-pay for your experience at least two business days in advance, or visit us as a walk-in guest, based on availability.

At checkout, we’ll always confirm your preferred payment method before processing.

We recommend arriving 10 minutes early to ease into your experience — to select your polish, sip something soothing, and settle into the calm.

Please note: Our full cancellation policy is in effect for all bookings.

To ensure your experience begins with ease and intention, we kindly ask that you arrive at least 10 minutes early to your appointment. This allows time to select your polish, customize your service options, and complete any brief intake forms — all without feeling rushed.

For pedicure guests, we ask that you bring open-toed sandals or flip flops to support proper drying time. While we do have disposable footwear available, we encourage sustainable choices whenever possible — and we thank you for helping us reduce waste and protect the planet we share.

If you’re running late, we kindly ask that you give us a call. While we’ll always do our best to accommodate you, each experience is thoughtfully reserved in a specific time frame.

If timing allows, we’ll adjust your service to fit the remaining time — however, the full service fee for the pre-booked service will still apply. This ensures we stay on schedule and continue to honour the time of every guest who visits Nourish.

We hope you love every product you take home — but if something isn’t quite right, we’re here to help.

Unopened and unused beauty care products in their original, undamaged packaging may be exchanged or applied as a credit to your Nourish account. To process an exchange or credit, please return the item within 7 days of purchase along with your original receipt.

For health and safety reasons, we are unable to accept returns on opened or used products.

“Can I Return A Product If I Don’t Like It?”: As individual results may vary, we are not able to guarantee specific outcomes. While we do not offer a satisfaction guarantee, we stand confidently behind the quality of the products we offer. If a product isn’t working quite as expected—for example, if a moisturizer feels too rich—we’re happy to share personalized tips to help you get the best results. Please don’t hesitate to reach out—we’re here to support your skincare journey.

“I Think I Might Have Experienced An Allergic Reaction. Can I Return The Product?”: Although allergic reactions are very rare we do understand that they can happen. Please reach out to us at getnourished@nourishspa.ca, describe your reaction, and attach photos to your email. If a return or product replacement is approved we will issue store credit or product replacement once we have concluded that a reaction occured.. 

Nourish gift cards are available for purchase in-spa, online, or by phone, and are a beautiful way to share the gift of self-care.

• Purchased gift cards never expire.

• If purchased as part of a spa package, the full package value is honoured for 6 months from the date of purchase. After that, the gift card will convert to its original dollar value, which can be used toward any service or product.

• Gratuities are not included and cannot be paid with a gift card.

• Gift cards are non-refundable.

• Promotional gift cards (including giveaways, donations, and special initiatives) are valid for spa services only and expire 6 months from the issue date.

• Nourish is not responsible for lost or misplaced gift cards.

• Please note: Wayspa gift cards are not accepted at this time.

To maintain a calm and restorative environment for everyone, we kindly ask that you silence your phone and refrain from taking calls during your visit. Thank you for helping us create a peaceful space for all guests to enjoy.

Our team is highly attuned to the energy of our guests and will naturally follow your lead when it comes to conversation. That said, if you’d prefer to enjoy your experience in silence, simply let us know — no explanation needed.

Whether you’re here to recharge, reflect, or simply rest, you are always welcome to request a silent appointment. We honour your need for quiet, and we’re here to support whatever kind of care you need most.

At Nourish, we want every guest to feel relaxed and at ease. To help ensure a smooth and stress-free visit, we kindly ask you to keep the following in mind:

• Please keep personal items with you. While we do our best to maintain a safe and secure environment, Nourish cannot be held responsible for lost, misplaced, or stolen items.

• We encourage guests to avoid bringing valuables to the spa whenever possible.

• Before leaving your treatment room, please take a moment to ensure you’ve collected all of your belongings.

• Lost & Found: Items left behind will be held at the front desk for a limited time. If you believe you’ve forgotten something, please contact us promptly.

By visiting Nourish Skin & Spa, you acknowledge and agree to the terms of this policy. Thank you for helping us maintain a peaceful, respectful environment for all.

We truly value you — and your commitment to self-care. It’s always disappointing when a guest misses their time with us, because we know how much that moment was meant for you.

Last-minute cancellations mean another guest waiting for care may miss their opportunity. To help us honour everyone’s time and maintain the standard of service you deserve, we kindly ask for at least 2 business days’ notice if you need to cancel or reschedule your reservation.

Cancellations made with less than 2 business days’ notice — or missed appointments — will be charged 100% of the reserved service, payable before or at your next visit.

We appreciate your understanding, and we’re so looking forward to welcoming you into our ridiculously clean, care-filled space.