Cancellation Creed

We love you, you know that, right? That’s why it tears us apart when you don’t arrive for your reservation. We take self-care seriously, and you deserve YOU time.

We love all of our guests, and so when you don’t show up, or you cancel or change your appointment at the last minute, we cry! Seriously! Because someone on our waiting list won’t have an opportunity to take your reservation, and they will miss out on their own self-care time.

We also love our team, and when we get an opening in our schedule that we don’t have time to fill, we wander around aimlessly, missing you and wishing you were here.

So Love, please honour yourself and your fellow Nourish Tribe members. Be kind, gracious, and allow time to pamper yourself in our ridiculously clean spa.

Because we love you so much, we do have one simple rule that we ask you to honour, and that we do enforce:

Please give us 2 business days’ notice to cancel or change your reservation. Guests who do not, will be required to pay 100% of the cost of their reserved service, payable on or before your next experience with us.

Thank you for this kindness,

xo