Nourish Etiquette & Policies
Polish Guarantee
Regular (non-gel) nail polish lasts an average of 3-4 days on finger nails and longer on toenails. Gel polish lasts approximately 2 weeks. Many variables affect the longevity of your nail polish – your nail health and strength, your lifestyle, frequent hand washing or soaking are common culprits for nail polish chipping early. We absolutely care about your satisfaction. If your regular polish chips within 2 days or gel polish peels within 1 week, we’ll fix it for free! Please reach out to us within this timeframe to schedule your fix-up.
Our Fees
Our fees may not be the least expensive in town, and in fact, they may be a teensy weensy bit more. This is because we are committed to providing you with a high quality, toxin-free experience and we always have your health in mind. We are medically owned and keep our promise to ensure the strictest sterilization practices. Because of this, our supplies cost us more than the “normal” nail salon or spa.
Published prices do not include sales tax or gratuity unless otherwise noted. Prices are subject to change without notice. Please see refund policy for products and other retail items.
We are Full of Gratitude for Your Early Arrival
Please plan to arrive a minimum of 10 minutes before your reserved experience in order to properly prepare for your appointment (eg. pick your polish colour, choose your experience options, complete a short intake form).
We ask that you please bring open-toed sandals / flip flops to your pedicure appointment. While we do offer disposable footwear for guests who forget, we prefer to keep our landfills clear of these non-recyclable, non-biodegradable materials.
Product Refunds
Unopened and unused beauty care products and retail items with original packages without any visual damage, may be exchanged or applied as credit to your account to use for future products or services, with presentation of original receipt within 7 days of purchase.
Gratuities
18% to 20% is customary but of course this is left to your discretion for individual reservations. For reservations made for 4 or more people or for Private Parties/Events a 20% gratuity will be added automatically.
Feeling Unwell?
If you are feeling unwell we ask that you please reschedule your appointment.
Cell Phone Policy
We ask that you please turn your ringer and volume off and not talk on your phone during your appointment, as courtesy to other guests present.
Reserving Your Experience
When you are reserve an experience with us, we ask you to provide a credit card number to hold your reservation. We can also use your gift card number to hold your reservation. Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay your experience at least 2 business days prior to your experience.* When you check out at the end of your appointment we will confirm your preferred payment method prior to processing.
We recommend that you arrive about 10 minutes early for your experience to allow time to pick your polish and get comfortable.
*Full cancellation policy is enforced
Appointment Reminders
If we have your email on file, we will send you an email reminder, or a text reminder with your cell number on file. Nourish is not responsible should you forget your reservation or mix up the time. Please see our Late Arrivals and Cancellation policies.
Late Arrivals
If you are running late, please give us a call. We will do our best to accommodate late arrivals, however our experiences are reserved in specific increments of time. If we are able to accommodate you, your reservation will be customized to fit your remaining experience time (full service fee will apply) to avoid delays for other guests.
Pre-Book and Save
*discount cannot be combined with any other offers, promotions, packages or discounted experiences.
*guests who cancel their reservation or reschedule within our 2 business day policy do not qualify to receive the pre-booking discount at their next scheduled experience
Gift Cards
Gift cards are available for purchase in-spa, online, or over the phone. As we are constantly innovative and changing our package offerings, gift cards purchased as packages will retain their value for 6 months from their initial date of purchase and then will be converted to cash value to be used toward other services and packages. Purchased gift cards do not expire. Gratuities are not included on gift cards and cannot be used for this purpose. Gift cards are non-refundable. Gift cards given as promotion for giveaways, donations or other initiatives may be used toward spa services only and expire within six months of assignment. Nourish is not responsible for lost gift cards.
We’re sorry, we do not accept Wayspa gift cards.
Mask Policy
We encourage our guests to do whatever feels best to them. Masking is a personal choice. If you prefer your aesthetician to wear a mask while servicing you, simply ask – we will be pleased to wear one to ensure you feel comfortable, safe and respected.
Silent Appointment
Our staff are very well in tune with the energy of our guests and so will use your tone and body language to gauge your interest in verbal engagement during your appointment. However, please do not hesitate to ask for a silent appointment if you would like to enjoy some quiet time and avoid conversation with your aesthetician. We completely understand your desire for quiet. Regardless of the reason, you are always welcome to utilize this option.
Cancellation Creed
We love you, you know that, right? That’s why it tears us apart when you don’t arrive for your reservation. We take self-care seriously, and you deserve YOU time.
We love all of our guests, and so when you don’t show up, or you cancel or change your appointment at the last minute, we cry! Seriously! Because someone on our waiting list won’t have an opportunity to take your reservation, and they will miss out on their own self-care time.
We also love our team, and when we get an opening in our schedule that we don’t have time to fill, we wander around aimlessly, missing you and wishing you were here.
So Love, please honour yourself and your fellow Nourish Tribe members. Be kind, gracious, and allow time to pamper yourself in our ridiculously clean spa.
Because we love you so much, we do have one simple rule that we ask you to honour, and that we do enforce.
Please give us 2 business days’ notice to cancel or change your reservation. Guests who do not, will be required to pay 100% of the cost of their reserved service, payable on or before your next experience with us. Although there are exceptions that are made by discretion, guests who do not provide notice and who do not arrive will incur a 100% fee.
Thank you for this kindness,
xo